UAE consumer concerns about halal products

Title:	UAE consumer concerns about halal products
Author(s):	John Ireland, (College of Business Administration, Ajman University of Science and Technology, Ajman, United Arab Emirates), Soha Abdollah Rajabzadeh, (Ajman University of Science and Technology, Ajman, United Arab Emirates)
Citation:	John Ireland, Soha Abdollah Rajabzadeh, (2011) "UAE consumer concerns about halal products", Journal of Islamic Marketing, Vol. 2 Iss: 3, pp.274 - 283
Keywords:	Consumer behaviour, Halal market, Islamic marketing mix, Islamic markets,Muslim consumers, United Arab Emirates
Article type:	Research paper
DOI:	10.1108/17590831111164796 (Permanent URL)
Publisher:	Emerald Group Publishing Limited
Abstract:	Purpose – Recent reports indicate that UAE Muslim consumers desire halalcertification because they are concerned about the halal status of their purchases. However, to date, research on consumer worries has been anecdotal. The purpose of this paper is to quantify consumer concerns to determine which categories, if any, are problematic as well as the nature of consumer reservations. Design/methodology/approach – The authors developed a list of categories andhalal concerns with qualitative methods then presented the resulting questionnaire to a non-probability sample of 300 UAE Muslim consumers. Findings – In total, 86.5 percent of respondents felt “great concern” that at least one category was not halal. On average, subjects felt “great concern” about 5.5 categories. The categories that most distressed them were processed meat products. Indeed, 44 percent of the sample felt “great concern” about hamburgers. On average, women felt “great concern” about more categories (6.4) than men (4.2) largely because they were more worried by toiletries. Research limitations/implications – Future research should generalize results through international samples. Moreover, research should determine if concerns translate into behaviour which would give a measure of the value of halalcertification or brands. Practical implications – The finding that virtually all consumers are concerned about the halal status of their products represents a great opportunity for trustworthy firms, brands and institutions. Originality/value – This is the first refereed study of Islamic consumer halalconcerns in an Islamic country. The results are surprisingly similar to those to be expected in a European country: a general distrust of the system and a broad desire for assurance.